1.Time Frame: Items must be returned within 7 days from the date of purchase in their original condition, unused, and in their original packaging.
2.Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items:
1.Custom Orders: Items that have been customized or personalized cannot be returned.
2.Services: Fees for services rendered (such as repairs or upgrades) are non-refundable.
3.Software: Opened software packages or digital products cannot be returned.
Return Process:
1.Request a Return: Contact our customer service team info@nikocom.com.au within 7 days of receiving your item to request a return authorization (RA) number. Provide your order number and reason for the return.
2.Return Authorization: Once your return request is approved, you will receive an RA number and instructions on returning the item.
3.Shipping: Return the item to Niko Computers at the address provided using a trackable shipping method. The customer is responsible for return shipping costs.
Refunds:
1.Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
2.Approval: If the return is approved, a refund will be processed using your original payment method. Please allow 5-7 business days for the refund to appear on your statement.
3.Denial: If the return is not approved, the item will be returned to you, and no refund will be issued.
Protecting Against Fraud:
1.Serial Numbers: All items with serial numbers must match the original purchase records.
2.Tampering: Any item that appears to be tampered with or altered will not be eligible for a refund.
3.Multiple Returns: Customers who exhibit a pattern of returning items frequently may be subject to additional review and limitations on future returns.
Scam Payments:
1.Payment Verification: Niko Computers reserves the right to verify the legitimacy of all payments. Any payments identified as fraudulent or associated with scams will result in the cancellation of the order.
2. Refunds on Scam Payments: If a transaction is found to be fraudulent after the return has been processed, Niko Computers reserves the right to reverse the refund and pursue appropriate actions.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at 1300 645 648.
Thank you for choosing Niko Computers. We appreciate your business and are committed to your satisfaction.
