Critical Information Summary
VoIP services
Bundling:
This service is not conditional on any bundling arrangements, but we provide other services you may wish to bundle with this service to receive a discount. Please get in touch with us for further information.
Early termination charges:
If you cancel your service before your contract term, you will incur early termination charges. The calculation will multiply the number of outstanding contract months times the minimum monthly contract charge.
Pricing:
1 SIP trunk limitation and upgrade
Landline Numbers Limitation 1000 min
Mobile Numbers No Limitation
Mobile Australian numbers :
1300 Numbers Limitation 300 min
1800 Numbers Limitation 300 min
DID numbers porting fees
Usage information:
You don’t have to worry for monitoring usage because you will have fixed monthly cost.
VIC number monthly hosting cost:
International Roaming:
Using your phone overseas can be significantly more expensive than using it at home because VoIP phones using internet. Charges for the internet usage on roaming not part of this service and you have to make research and check up your roaming charges with your mobile internet provider.
Enquires, feedback and complaints:
We are committed to providing you with excellent customer service. Please contact us by calling 1300 645 648 (NIKO IT) or by sending an email to info@nikocom.com.au if you have any questions, would like to give feedback or complain.
Telecommunications Industry Ombudsman (TIO):
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
If you wish to contact the TIO, you can do so as follows:
Phone: 1800 062 058
Fax: 1800 630 614
Online: http://www.tio.com.au/making-a-complaint
This CIS is a summary only. Please contact NIKO Communication for further information or visit our website https://nikocomputers.com.au/ for full Terms and Conditions.
This summary valid as of July 2019.