FreePBX VoIP Frequently Ask Questions

VOICE MAIL AND RECORDING GREETINGS FUNCTIONS

RECORD UNAVAILABLE GREETING

• press *97 logins to voice mail
• press 0 advance option
• press 1 recording unavailable greeting
• press # press pound key to save greeting

RECORD BUSY GREETING

• press *97 logins to voice mail
• press 0 advance option
• press 2 recording your busy greeting
• press # press pound key to save greeting

RECORD TEMPORARY ( HOLIDAY ) GREETING

• press *97 logins to voice mail
• press 0 advance option
• press 4 recording your temporary greeting
• press # press pound key to save greeting

CHECK VOICE MAIL

• press *97 logins to voice mail
• press 0 advance option
• press 1 recording unavailable greeting
• press # press pound key to save greeting

RECORD GREETING FROM ANOTHER PHONE

• Press *97  to voice mail
• Press Ext Number on the phone, your target for the recording voice mail.
• Press 0 to go into the mailbox settings on the phone.
• Press 1 ( unavailable message), 2 ( bussy ), or 4  to record the type of your greeting, press 3 to record your name
• after the tone say your unavailable message and t press the # key to save the message
• Press 1 to accept your recording, press 2 to listen to it, press 3 to rerecord the message

DELETING TEMPORARY ( HOLIDAY ) GREETING

• press *97 logins to voice mail
• press 0 advance option
• press 4 recording your temporary greeting
• press 2 for deleting your temporary greeting

FORWARD AND PICKUP FUNCTIONS

PARK CALLERS ON SHARED PARKING

• Pick up the handset or speakerphone
• press the Park button ( you will have red lite on it )
• hangup and establish a new a call internal call to introduce the parked caller to your colleague
• hung up the handset
• your colleague will pick up the parked caller by pressing the red button

TRANSFER A CALLS

• Pick up the handset
• Press the FORWARD button on your horizontal phone menu
• Press Target Extension number  for forwarding
• Press # key to speed up the transfer

PICK UP CALL FROM ANOTHER EXTENSION

• Pick up the handset or speakerphone
• press ** ( twice start button )
• press Ext Number of the target phone
• press # press pound key to pick up the call

PAGING AND INTERCOM FUNCTIONS

INTERCOM = 1 to 1 CONVERSATION, FULL DUPLEX

• press *80 EXT #

PAGING TOO MANY CONVERSATIONS. HALF-DUPLEX

• Call 1300 645 648 ( NIKO IT )
  we will create the paging group
  for you

PAGING AND INTERCOM FUNCTIONS

STATIC AGENTS – QUEUE

• Log in to QUEUE press *45
• Log out from QUEUE press *45

DYNAMIC ( MOBILE )  AGENTS – QUEUE

• Log in to QUEUE press *45
• Log out from QUEUE press *45