NIKO Computers will act as the primary IT administrator for clients who authorise us to undertake this role.
IT administrator privileges will be restricted to authorised accounts.
Staff will normally use Standard User accounts on company-managed computers.
Software installations requiring administrator access must be approved by IT.
Microsoft 365, cloud services and other IT systems will be administered within the agreed service scope.
Changes to existing IT provider access and significant system configurations require appropriate authorisation.
Clients retain ownership and control of their business accounts and data.
NIKO Computers provides IT support, technical administration, troubleshooting, maintenance and advice according to the client’s agreed quotation or service agreement.
Support is provided within the agreed hours and service scope. Standard IT support does not include guaranteed immediate responses or 24/7 availability.
Additional work, projects, investigations and services outside the agreed scope may incur separate charges, subject to client approval.
Standard IT support is not a comprehensive managed cybersecurity or data protection service.
Unless separately agreed in writing, NIKO Computers does not provide:
24/7 cybersecurity monitoring or continuous threat detection.
Managed security incident response or guaranteed prevention of cyberattacks.
Continuous backup monitoring, disaster recovery management or guaranteed data recovery.
Cyber insurance, data-loss insurance or business interruption insurance.
Clients are responsible for assessing their business risks and selecting suitable additional cybersecurity protection, backup services, independent security assessments and insurance.
NIKO Computers may recommend appropriate solutions and provide implementation assistance under a separately agreed scope.
Clients are responsible for maintaining appropriate licences, providing accurate system information, approving required work and informing NIKO Computers of relevant employee or infrastructure changes.
NIKO Computers does not automatically assume responsibility for pre-existing technical issues, historical security incidents, previous IT providers’ work or systems outside the agreed service scope.
Significant changes, major migrations and permanent data deletion require separate express authorisation.
NIKO Computers does not guarantee uninterrupted operation, complete prevention of cybersecurity incidents or recovery of all data. These statements do not exclude any legal obligations that cannot lawfully be excluded.
By signing a quotation or service agreement that expressly incorporates this policy, the client acknowledges:
NIKO Computers’ appointment as the primary IT administrator for the agreed systems and services.
The agreed limitations of IT support, service availability and charges.
That cybersecurity monitoring, comprehensive managed security, backup management and insurance are not automatically included.
The client’s responsibility for deciding on additional protection appropriate to its business.
That significant or destructive IT operations may require additional authorisation.
This policy does not independently authorise access to client systems or additional chargeable work. Specific services, fees, responsibilities and lawful limitations of liability are governed by the client’s written service agreement.
Nothing in this policy excludes rights or obligations that cannot legally be excluded under Australian law.
NIKO Computers Pty Ltd
1300 645 648
www.nikocom.com.au
Policy Version 1.0 – 25 October 2026
